FAQ

How to create a new account?

  1. Go to the main page https://polygraphschool.us/
  2. Click on the “Students” tab.
  3. On the next page, click the “Get started now by creating an account” button.
  4. Fill in the fields.
  5. Click on “Create my new account”.
  6. Please, remember that your password must include at least 1 capital letter and 1 special character too (for example: * / ? !).
  7. You will receive an email confirmation in your email inbox. If it’s not there, please check if it’s in your junk mail (spam) inbox.
  8. Click on the blue link.
  9. Done, your account has already been created.
  10. You will have access to your course content within a maximum of 24 hours.

How do I log in to my account?

  1. Go to the main page https://polygraphschool.us/
  2. Click on the “Students” tab.
  3. Enter your username and password and click the blue “Log in” button.
  4. You will see the home page with the courses you have registered for.

How to retrieve my account if I forgot my password?

  1. Go to the main page https://polygraphschool.us/
  2. Click on the “Students” tab.
  3. Click on the “Have you lost your password?” link.
  4. You can search for your account using your username or your email address.
  5. Press the “Search” button.
  6. If your search has no results, please send an email to info@polygraphschool.us or click the WhatsApp button on the main menu to send a message, or call +52 1 5549479449 so we can retrieve your account.

How do I contact tech support?

In case of technical issues, please send an email to info@polygraphschool.us or click the WhatsApp button on the main menu to send a message, or call +52 1 5549479449 to receive assistance.

How do I contact my teachers?

  1. Go to the “My Courses” tab and click on the course you are enrolled in.
  2. In the Navigation panel (on the right side of the page), click on “Participants”. You will see the list of users for that course.
  3. Click on the name of the teacher you want to contact.
  4. You will see a page with information and the email of the teacher you want to contact.

How can I view and download my course content?

  1. Go to the main page https://polygraphschool.us/
  2. Click on the “Students” tab.
  3. Enter your username and password and click the blue “Log in” button.
  4. You will see the home page for the course you have registered for.
  5. Click each module to view the files for that module.
  6. Clicking on each module will start the download of that file.

How do I upload my assignments for each module?

  1. Enter the corresponding assignment by clicking on the icon titled “ASSIGNMENT”.
  2. Carefully read the instructions your teacher has set for the assignment and the submission deadline.
  3. Click the “Add Submission” button.
  4. Drag and drop the file into the box with the arrow.
  5. Or, click on the “Add” icon and then click on the “Choose File” button. Your computer browser will open and you can choose the file you want to upload; select it and click on “Upload this file”.
  6. Click the “Save changes” button.
  7. Done, your task was uploaded correctly.
  8. You will see a confirmation screen with the task upload date and time.
  9. Remember that you will not be able to upload your assignment after the deadline.

How can I see my course progress?

On the “My Courses” page you will see your course percentage of progress.

As you complete the course readings and activities, it is important to check the “Mark as done” button located on the right side of each activity. That way, you and your teacher will better know your course progress, which will allow you to keep up to date.

Remember that you must complete 100% of the course to receive your certification.

How should I complete my exams?

Please, ask your teacher if the exam must be completed in the learning platform or uploaded as a Word or PDF file.

If the exam must be completed in the learning platform:

  1. If the exam needs to be answered in the learning platform, click on the “QUIZ” icon to access it.
  2. Carefully read the exam instructions and click “Continue”.
  3. Follow the exam instructions, answer the questions and click “Next Page” to move on to the next question.
  4. If you want to change an answer, click on “Return to Attempt” and then “Clear my choice” to change your answer.
  5. When finished, click on “Finish attempt” and then on “Submit all and finish”.

If the exam must be sent as a Word or PDF file:

  1. You must upload your completed exam as if it were an ASSIGNMENT.
  2. Enter the exam by clicking on the icon titled “ASSIGNMENT”.
  3. Carefully read the instructions your teacher has set for the exam and the submission deadline.
  4. Click the “Add Submission” button.
  5. Drag and drop the file into the box with the arrow.
  6. Or, click on the “Add” icon and then click on the “Choose File” button. The browser of your computer will open from where you can choose the file you want to upload; select it and click on “Upload this file”.
  7. Click the “Save changes” button.
  8. Done, your task was uploaded correctly.
  9. You will see a confirmation screen with the date and time of the exam upload.
  10. Remember that you will not be able to upload your exam after the deadline.

Where can I view my grades?

  1. Go to the “My Courses” tab and click on the course you have enrolled in.
  2. In the Navigation menu, on the right side of the page, you will see the “Grades” tab.
  3. Click on “Grades” to view your grade report.

How long will the course contents be available?

  1. The contents will be available for 3 months for advanced courses, and 6 months for basic courses.

How can I edit my account information?

  1. On the “My Courses” page, click on your name at the top right of the screen.
  2. Click on “Preferences” and then on “Edit Profile”.
  3. Change your information accordingly and then click on “Update profile” to save the changes.